Welcome to Perlapenna, your trusted online destination for a wide array of products. We understand that sometimes, despite our best efforts, you may need to return an item. To ensure a smooth and hassle-free return process, we have outlined our detailed return policy below.

1. Eligibility for Returns

Most items purchased from Perlapenna are eligible for return within a specified time frame, typically 30 days from the date of delivery. However, please note that the following items are generally non-returnable:

• Customized or personalized products
• Products that have been used or damaged (unless the damage was caused by us)
• Digital products or services
• Health and personal care items (for hygiene reasons)

2. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team via email or live chat within the eligible return period to request a return authorization (RA) number.
• Include your order number, the item(s) you wish to return, and the reason for the return in your request.
• Once you receive the RA number, carefully package the item(s) in their original packaging (if possible) and include all accessories, manuals, and tags.
• Ship the package back to us using a trackable shipping method. Please note that the return shipping cost is the responsibility of the customer unless the return is a result of our error.
• Upon receipt of the returned item(s), we will inspect them to ensure they meet our return criteria.

3. Refunds and Exchanges

• If your return is approved, we will issue a refund to the original payment method used for the purchase. Please allow a few business days for the refund to reflect in your account.
• If you prefer an exchange, please let our customer support team know at the time of initiating the return. We will guide you through the exchange process.

4. Return Shipping Address

Please do not ship returns directly to our main office or warehouse without first obtaining a return authorization number and the correct return shipping address. Our customer support team will provide you with the necessary details.

5. Restocking Fees

In some cases, we may charge a restocking fee for returned items that are not in their original condition or packaging. The restocking fee, if applicable, will be deducted from your refund amount.

6. Late Returns

Returns received after the eligible return period may not be accepted. If we do accept a late return, it may be subject to a reduced refund amount or a restocking fee.

7. Non-Returnable Items

As mentioned earlier, certain items are not eligible for return due to their nature or for hygiene reasons. Please refer to the product description or contact our customer support team for clarification.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately to report the issue. We will work with you to resolve the problem, which may include a replacement or refund.

Conclusion

At Perlapenna, we are committed to providing you with a positive shopping experience. Our return policy is designed to ensure that you have peace of mind when making purchases from our website. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer support team for assistance.